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Delivery Policy

Please note that handling and shipping is not included in the price and will be calculated at check out.

Pine and Ginger deliver to addresses within the Auckland area only.

We aim to deliver all orders on your chosen day. However, actual delivery times may vary depending on the time of year and demand.

If there is a specific time that an order needs to be delivered by, it is the buyers responsibility to put this in the notes at checkout. We will endeavour to deliver your order in accordance with your checkout notes, however we do not guarantee that this will occur.

If there is no one present to receive the order at time of delivery, we will leave the order in what we deem to be a safe space.

We are not responsible for any deliveries that may be damaged or stolen as a result of leaving your order on the recipient’s property.

It is the buyer’s responsibility to provide full and accurate contact and delivery information. This includes any additional information (such as gate code) to ensure a successful delivery.

If we are unable to successfully deliver your order or leave it in a safe space, we will contact the buyer to discuss an alternative delivery or pick up arrangement.

If a delivery fails for any reason other than the fault of Pine and Ginger, the buyer will be liable for any additional or repeat delivery costs.

Pine and Ginger takes no responsibility for orders where an incorrect or incomplete delivery address has been provided.

If your delivery address is not available or you have a problem with your delivery please contact us.