ALL ONLINE ORDERS MADE BETWEEN NOW AND THE 21ST DECEMBER 2019 AUTOMATICALLY GO IN THE DRAW TO WIN A YEAR OF FLOWERS*

FAQs

Do you offer same day delivery?

Yes! We offer same day delivery Monday- Saturday if you order before 12pm

 

Do you deliver outside of Auckland?

Unfortunately we only deliver within Auckland.

 

Why can’t I get flowers delivered to my Auckland address?

We use a courier company that may not ship to your address. Please contact us and we will see what we can do for you.

 

What do I do if I have a complaint about my flowers?

Please contact us as soon as possible so we can rectify any problem you have. We want you to be completely satisfied with your flowers.

 

How long will my flowers last?

We aim to use fresh, long lasting flowers however, some flowers will last longer than others.  We recommend keeping your flowers in a cool spot, trimming the stems of your flowers every 2-3 days and changing the vase water regularly to get the most out of your bouquet.

 

Will my bouquet look exactly like the picture?

No. The flowers you will receive are dependent on flowers that are in season and available to us at the time of your order. Trust us to send you a beautiful bouquet in the size you choose.

 

Can I ask for specific flowers in my bouquet?

If you are after specific flowers please email us with sufficient time and we may be able to source these for you or offer alternatives. If you wish to exclude specific flowers eg; Lilies, simply write this in the checkout notes and we not include these in your bouquet.

 

Do you have a store ?

Yes, we have a pop up store at BLOC, 20 Normanby road, Mt Eden. You can find us on Level 2. Check out our ‘Find Us’ page for open times.

 

Can I order from overseas?

Of course.

 

Do you deliver on Sundays?

No we only deliver Monday- Saturday, with the exception of Mother’s Day

 

I urgently need flowers but have missed today’s cut off time, can you help?

Get in contact with us and we will see what we can do.

 

Are your prices in NZD?

Yes, all our prices are in NZD and include GST. Shipping is calculated at checkout.