Terms and Conditions

Terms of Use

By using you agree to the terms and conditions as stated below.

All references to ‘Pine and Ginger’, ‘we’, ‘our’, and ‘us’ in these terms and conditions are taken to mean Pine and Ginger Limited (Pine and Ginger) and its associated entities.

We reserve the right to change our terms and conditions at any time and without notice.

Intellectual Property

All content and materials available on the website are protected by copyright, trade mark and / or other intellectual property rights and laws. No content or material on the website may be reproduced, adapted, linked to, distributed or used in any way without our prior written consent.

Prices & withdrawal of products

All prices are in NZD and include GST.

We reserve the right to change or withdraw products as we see fit.


Orders may be cancelled at any point prior to the moment when we begin preparing the flowers. Orders that are validly cancelled before this point will be eligible for a full refund.

If your order has already begun to be prepared, delivery will be proceed as agreed and no refund will be processed. 

We reserve the right to cancel orders at any time, in which case we will notify the buyer and provide a full refund.

We will endeavour to process all approved refunds within 5 working days of notification.

Return policy

We want our customers to be satisfied with their purchase. If your order is damaged or is incorrect in any way, please contact us at and we will replace it. We reserve the right to select a suitable replacement that is the same as, or better than, what was originally ordered.

You must notify us within 24 hours of receiving your order that you require a replacement. You may also require you to return the original order to us at your cost.

As set out above, refunds are subject to Pine and Ginger’s absolute discretion and may be given in the form of credit.

We do not accept returns if you simply change your mind, so please choose carefully.


Limitation of liability

Pine and Ginger are not responsible for any loss, damages, liability, harm, injury, cost, expense, or harm arising out of your use of the website, or your reliance on any information contained on, or accessed through, the website.

All warranties, conditions and representations in respect of the website (whether express or implied) are excluded to the fullest extent permitted by law.

In no event will Pine and Ginger, its associated entities, employees or agents, or any other party involved in the preparation and delivery of orders (including this website), be liable for any direct, indirect, special, incidental, or consequential damage (including loss of business, revenue, profits, use, data or other economic advantage) however it arises, whether for breach of contract, or in tort, negligence, equity, or otherwise even if Pine and Ginger has been previously advised of the possibility of such damage.

By using this website you agree to hold Pine and Ginger absolutely harmless from, and you covenant not to take any action against Pine and Ginger for, any claims based on using this website.

If for any reason we are responsible for any damage or harm arising out of your use of the website, in no event shall our total liability to you for all damages, losses, and causes of action (whether in contract, tort - including but not limited to negligence - or otherwise) exceed the amount paid by you, if any, for accessing this website.